FAQ – PAYMENTS
Q: WHAT METHODS OF PAYMENT DO YOU ACCEPT?
We use PAYPAL to accept most of our payments. You DO NOT have to have a Paypal account in order to use Paypal. Simply click on “Don’t have a Paypal account?” and proceed using your credit card.
We also accept email money transfers from our Canadian customers. Use the email address firstname.lastname@example.org and be sure to send us the answer to the security question.
Q: DO YOU CHARGE SALES TAX?
We are required to collect sales tax from all orders billed to Canadian addresses (13% HST)
Q: IS MY INFORMATION SECURE?
Little Monkey Designs is a secure site. All personal information submitted to Little Monkey Designs is encrypted using SSL technology. All credit cards are processed through a secure payment gateway (Paypal). Once you place your order, you will receive a confirmation email, with your order number, and receipt. We do not store credit card information, and we will never share your information with anyone.
FAQ – ORDERING
Q: DO YOU SEND A PROOF BEFORE PRINTING AND SHIPPING OR SENDING A THE PRINTABLE FILE?
We sure do! Unless you are purchasing an instant download you will always be emailed a proof for approval prior to sending a file, printing and shipping. We want to be sure you think it is ‘perfect’!
Q: I NEED A SPECIFIC COLOUR MATCH, CAN YOU DO THIS?
We sure can! If you e-mail us a colour swatch or image of something to match, we can match it! All colour match requests will require an additional design time fee of $5 CDN
Q: HOW ARE DIGITAL DOWNLOADS DELIVERED?
There are two kinds of digital downloads – “Instant Download” and “Digital File”
When a product is labeled “Instant Download” in the drop down menu, you will receive a “download” link on your order confirmation page after checkout, which you can click and it will automatically download the file to your computer.
When a product is labeled “Digital File” in the drop down menu, digital files will be sent to you via email once a designer has customized/ personalized your order and after your digital proof is approved.
Q: WHAT IS YOUR TURNAROUND TIME ON ORDERS?
Proofs will be emailed to you within 2-3 business days of receiving your payment. Once you have approved your proof, your file will be sent to you via email link or shipped out within 2-5 business days for prints and invitations or within 5-10 business days for canvas prints and growth charts. We always send an email letting you know when your order has been shipped and when you can expect to receive it.
Q: CAN I SEE WHAT MY PRINT WILL LOOK LIKE BEFORE PLACING AN ORDER?
Unfortunately we just don’t have the time to design ‘potential orders’. With that being said, we do email a proof for approval prior to downloading/printing/shipping and you are more than welcome to make any changes at that time.
Q: DO YOU OFFER ANY DISCOUNTS FOR MULTIPLE PRINTS?
We sure do! We offer a 10% discount when 4+ prints are purchased. Just enter ‘Fourprints’ (one word) in the APPLY COUPON box.
FAQ – SHIPPING
Q: HOW LONG WILL IT TAKE TO SHIP?
Shipping times (as per Canada Post) are:
~Within Canada: 4-6 business days
~to the U.S.: 6-8 business days
~Elsewhere: 10-14 business days.
***Please note that prints are shipped VIA REGULAR MAIL and are not trackable. If you would like your order in a hurry and have it tracked, please select that option at checkout.
***Canvas Prints, growth charts and invitations are shipped via Canada Post Parcel and are trackable.
Q: DO YOU SHIP OUTSIDE OF CANADA AND THE UNITED STATES?
Yes. For shipping rates outside of North America, please contact us by email: email@example.com
Q: WHERE ARE YOU LOCATED?
Little Monkey Designs operates as an online shop only. Our head office is located in the beautiful city of Oshawa, Ontario, Canada.
Q: CAN I PICK-UP MY ORDER INSTEAD OF HAVING IT SHIPPED?
We do offer pick-ups to our local customers in OSHAWA, ONTARIO. Please select this option at checkout. Pick-up dates will be sent to you via email once your order is ready.
Q: WILL MY PRINT GET RUINED IN THE MAIL?
Although we can’t control the entire process, we take all necessary precautions to ensure it is packed properly and will arrive safely.
Q: WHAT ARE YOU RETURN/EXCHANGE POLICIES?
Due to the personalization and custom nature of our products, order returns are generally not accepted. We are only able to accept returns of defective merchandise, or a mistake on our end. In those cases, a corrected replacement is sent out.
You must notify us by email within 7 days of merchandise receipt and a Return Authorization (RA) must be given. We also must receive the merchandise back within a specified time (given to us by you) before we will send a replacement.
In the rare case that a return is accepted there will be a 25% processing/re-stocking fee charged for doing so.
*If you have a question that has not been answered on this page, please contact us by email: firstname.lastname@example.org