Faq

FAQ – PAYMENTS

Q:  WHAT METHODS OF PAYMENT DO YOU ACCEPT?

We use PAYPAL to accept most of our payments.  You DO NOT have to have a Paypal account in order to use Paypal.  Simply click on “Don’t have a Paypal account?” and proceed using your credit card.

We also accept email money transfers from our Canadian customers.  Use the email address info@littlemonkeydesigns.ca and be sure to send us the answer to the security question.

Q:  DO YOU CHARGE SALES TAX?

We are required to collect sales tax from all orders billed to Canadian addresses (13% HST)

Q:  IS MY INFORMATION SECURE?

Little Monkey Designs is a secure site.  All personal information submitted to Little Monkey Designs is encrypted using SSL technology.  All credit cards are processed through a secure payment gateway (Paypal).  Once you place your order, you will receive a confirmation email, with your order number, and receipt.  We do not store credit card information, and we will never share your information with anyone.

FAQ – ORDERING

Q:  DO YOU SEND A PROOF BEFORE PRINTING AND SHIPPING OR SENDING A THE PRINTABLE FILE?

We sure do!  Unless you are purchasing an instant download you will always be emailed a proof for approval prior to sending a file, printing and shipping.  We want to be sure you think it is ‘perfect’!

Q:  I NEED A SPECIFIC COLOUR MATCH, CAN YOU DO THIS?

We sure can!  If you e-mail us a colour swatch or image of something to match, we can match it!  All colour match requests will require an additional design time fee of $5 CDN

Q:  HOW ARE DIGITAL DOWNLOADS DELIVERED?

There are two kinds of digital downloads – “Instant Download” and “Digital File”

When a product is labeled “Instant Download” in the drop down menu, you will receive a “download” link on your order confirmation page after checkout, which you can click and it will automatically download the file to your computer.

When a product is labeled “Digital File” in the drop down menu, digital files will be sent to you via email once a designer has customized/ personalized your order and after your digital proof is approved.

Q:  WHAT IS YOUR TURNAROUND TIME ON ORDERS?

Proofs will be emailed to you within 2-3 business days of receiving your payment. Once you have approved your proof, your file will be sent to you via email link or shipped out within 2-5 business days for prints and invitations or within 5-10 business days for canvas prints and growth charts.  We always send an email letting you know when your order has been shipped and when you can expect to receive it.

Q: CAN I SEE WHAT MY PRINT WILL LOOK LIKE BEFORE PLACING AN ORDER?

Unfortunately we just don’t have the time to design ‘potential orders’.  With that being said, we do email a proof for approval prior to downloading/printing/shipping and you are more than welcome to make any changes at that time.

Q:  DO YOU OFFER ANY DISCOUNTS FOR MULTIPLE PRINTS?

We sure do!  We offer a 10% discount when 4+ prints are purchased.  Just enter ‘Fourprints’ (one word) in the APPLY COUPON box.

FAQ – SHIPPING

Q:  HOW LONG WILL IT TAKE TO SHIP?

Shipping times (as per Canada Post) are:

~Within Canada: 4-6 business days

~to the U.S.: 6-8 business days

~Elsewhere: 10-14 business days.

***Please note that prints are shipped VIA REGULAR MAIL and are not trackable. If you would like your order in a hurry and have it tracked, please select that option at checkout.

***Canvas Prints, growth charts and invitations are shipped via Canada Post Parcel and are trackable.

Q:  DO YOU SHIP OUTSIDE OF CANADA AND THE UNITED STATES?

Yes. For shipping rates outside of North America, please contact us by email: info@littlemonkeydesigns.ca

Q: WHERE ARE YOU LOCATED?

Little Monkey Designs operates as an online shop only.  Our head office is located in the beautiful city of Oshawa, Ontario, Canada.

Q:  CAN I PICK-UP MY ORDER INSTEAD OF HAVING IT SHIPPED?

We do offer pick-ups to our local customers in OSHAWA, ONTARIO. Please select this option at checkout. Pick-up dates will be sent to you via email once your order is ready.

Q: WILL MY PRINT GET RUINED IN THE MAIL?

Although we can’t control the entire process, we take all necessary precautions to ensure it is packed properly and will arrive safely.

Q: WHAT ARE YOU RETURN/EXCHANGE POLICIES?

Due to the personalization and custom nature of our products, order returns are generally not accepted. We are only able to accept returns of defective merchandise, or a mistake on our end. In those cases, a corrected replacement is sent out.

You must notify us by email within 7 days of merchandise receipt and a Return Authorization (RA) must be given. We also must receive the merchandise back within a specified time (given to us by you) before we will send a replacement.

In the rare case that a return is accepted there will be a 25% processing/re-stocking fee charged for doing so.

*If you have a question that has not been answered on this page, please contact us by email: info@littlemonkeydesigns.ca

Processing is currently up to 3 weeks for all items (with the exception of invitations and cards) from time of order. xx - Diane and the monkeys Dismiss