FAQ
FAQ – PAYMENTS
Q: WHAT METHODS OF PAYMENT DO YOU ACCEPT?
We use Shopify's payment system and accept all major credit cards.
Q: DO YOU CHARGE SALES TAX?
We are required to collect sales tax from all orders billed to Canadian addresses (13% HST)
Q: IS MY INFORMATION SECURE?
Little Monkey Designs is a secure site. All personal information submitted to Little Monkey Designs is encrypted using SSL technology. All credit cards are processed through a secure payment gateway (Paypal). Once you place your order, you will receive a confirmation email, with your order number, and receipt. We do not store credit card information, and we will never share your information with anyone.
FAQ – ORDERING
Q: DO YOU SEND A PROOF BEFORE PRINTING AND SHIPPING OR SENDING A THE PRINTABLE FILE?
We sure do! Unless you are purchasing an instant download you will always be emailed a proof for approval prior to sending a file, printing and shipping. We want to be sure you think it is ‘perfect’!
Q: I NEED A SPECIFIC COLOUR MATCH, CAN YOU DO THIS?
We sure can! If you e-mail us a colour swatch or image of something to match, we can match it!
Q: WHAT IS YOUR TURNAROUND TIME ON ORDERS?
Proofs will be emailed to you within 2-3 business days of receiving your payment. Once you have approved your proof, your order will tKE APPROXIMATELY 15-20 business days to produce. We always send an email letting you know when your order has been shipped and when you can expect to receive it.
Q: CAN I SEE WHAT MY DESIGN WILL LOOK LIKE BEFORE PLACING AN ORDER?
Unfortunately we just don’t have the time to design ‘potential orders’. With that being said, we do email a proof for approval prior to downloading/printing/shipping and you are more than welcome to make any changes at that time.
FAQ – SHIPPING
Q: HOW LONG WILL IT TAKE TO SHIP?
Shipping times (as per Canada Post) are:
~Within Canada: 2-7 business days
~to the U.S.: 7-10 business days
*All orders are shipped with a tracking number
Q: DO YOU SHIP OUTSIDE OF CANADA AND THE UNITED STATES?
Unfortunately at this time we do not.
Q: WHERE ARE YOU LOCATED?
Little Monkey Designs operates as an online shop only. Our head office is located in the beautiful city of Oshawa, Ontario, Canada.
Q: CAN I PICK-UP MY ORDER INSTEAD OF HAVING IT SHIPPED?
We do offer pick-ups to our local customers in OSHAWA, ONTARIO. Please select this option at checkout. Pick-up dates will be sent to you via email once your order is ready.
Q: WHAT ARE YOU RETURN/EXCHANGE POLICIES?
Due to the personalization and custom nature of our products, order returns are generally not accepted. We are only able to accept returns of defective merchandise, or a mistake on our end. In those cases, a corrected replacement is sent out.
You must notify us by email within 7 days of merchandise receipt and a Return Authorization (RA) must be given. We also must receive the merchandise back within a specified time (given to us by you) before we will send a replacement.
In the rare case that a return is accepted there will be a 25% processing/re-stocking fee charged for doing so.
*If you have a question that has not been answered on this page, please contact us by email: diane@littlemonkeydesigns.ca